Network and firm performance under balanced scorecard approach

Abstract

Network and firm performance is an interesting topic, attracting many scholars. There is a sizable body of research on the field. However, this paper is unique since (1) we approach firm performance under balanced scorecard framework, and (2) this is the first paper conducted in a developing context of Vietnam. Utilizing survey data from 158 firms operating in Vietnam, we found that network impacts positively on firm performance. The more network a firm has, the better financial performance, the more customer satisfies, and the more learning and growth of employees. The managerial implication is that firms should invest in building network with others at both individual level and organizational level.