Content area
Abstract
This systematic review offers practical solutions for enhancing Emotional Intelligence (EI) through Appreciative Inquiry. Emotional intelligence comprises self-awareness, self-management, and relationship management. Appreciative Inquiry (AI) is a problem-solving approach that focuses on strengths and what is going well to generate growth and ideas. The AI approach involves five interrelated phases - Defining, Discovering, Dreaming, Designing, and Destiny - that guide the process collaboratively and intriguingly. While organizations understand the importance of EI, more attention should be given to its development for better employee performance. This study suggests that managers dealing with workplace challenges due to ineffective EI can significantly improve employee performance. A sense of belonging creates a strong connection to the organizational mission and fosters a collaborative environment. Self-awareness leads to healthy team member relationships and contributes to productive organizations. Team members with a healthy awareness level openly share information and collaborate, effectively work through conflicts, and are more productive.
