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© 2024 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.

Abstract

Notifications are an essential part of the user experience on smart mobile devices. While some apps have to notify users immediately after an event occurs, others can schedule notifications strategically to notify them only on opportune moments. This tailoring allows apps to shorten the users’ interaction delay. In this paper, we present the results of a comprehensive study that identified the factors that influence users’ interaction delay to their smartphone notifications. We analyzed almost 10 million notifications collected in-the-wild from 922 users and computed their response times with regard to their demographics, their Big Five personality trait scores and the device’s charging state. Depending on the app category, the following tendencies can be identified over the course of the day: Most notifications were logged in late morning and late afternoon. This number decreases in the evening, between 8 p.m. and 11 p.m., and at the same time exhibits the lowest average interaction delays at daytime. We also found that the user’s sex and age is significantly associated with the response time. Based on the results of our study, we encourage developers to incorporate more information on the user and the executing device in their notification strategy to notify users more effectively.

Details

Title
Call to Action: Investigating Interaction Delay in Smartphone Notifications
Author
Stach, Michael 1   VIAFID ORCID Logo  ; Mulansky, Lena 1   VIAFID ORCID Logo  ; Reichert, Manfred 2   VIAFID ORCID Logo  ; Pryss, Rüdiger 1   VIAFID ORCID Logo  ; Beierle, Felix 3   VIAFID ORCID Logo 

 Institute of Clinical Epidemiology and Biometry, University of Würzburg, Josef-Schneider-Straße 2, 97080 Würzburg, Germany; [email protected] (L.M.); [email protected] (R.P.); Institute for Medical Data Sciences, University Hospital Würzburg, Josef-Schneider-Straße 2, 97080 Würzburg, Germany 
 Institute of Databases and Information Systems, Ulm University, James-Franck-Ring, 89081 Ulm, Germany; [email protected] 
 National Institute of Informatics, Tokyo 101-8430, Japan; [email protected] 
First page
2612
Publication year
2024
Publication date
2024
Publisher
MDPI AG
e-ISSN
14248220
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
3047063080
Copyright
© 2024 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.