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Alliance & Leicester Commercial Bank is a subsidiary of Alliance & Leicester plc, one of the United Kingdom's major financial institutions that provides banking for businesses of all sizes. Alliance & Leicester Commercial Bank is also a specialist provider of leasing, rental purchase and other finance products to sectors such as public bodies, bus and coach operators, the haulage industry and large fleet operators.
Accenture was engaged by Alliance & Leicester Commercial Bank in June 2004 to undertake a strategic review of their operational infrastructure with the aim of significantly reducing their cost base. One of the key recommendations was to implement an image and workflow solution to manage the front- and back-office processing.
This recommendation also supported the bank's strategy to improve service for customers in its business-banking segment, which covers a large number of small and medium-sized enterprises and charity- sector customers.
But improving customer service and reducing costs required transforming the bank's paper-based...