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ABSTRACT
The knowledge management system (KMS) has attracted significant attention from researchers and practitioners as a facilitator of better employee performance. However, although companies have implemented KMS, empirical research findings offer inconsistent correlation between employee performance and KMS usage. Thus, the purpose of this study is to determine the antecedent factors influencing the KMS usage which might lead to better employee satisfaction and performance. Specifically, a research model based on the Technology Acceptance Model for testing the influence of KMS usage is proposed. A number of hypotheses are thus developed and were empirically tested using survey data obtained from employees in Chunghwa Telecom Company. The PLS software solutions wre seleted to validate the measurements and the structuralproperties of the proposed research model. The results suggest that employee performance is affected by employee satisfaction and extent of KMS usage, which are in turn jointly determined by knowledge maps fit, perceived usefulness, and perceived ease of use.
Keywords: Knowledge Management Systems, Technology Acceptance Model, User Satisfaction
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1. INTRODUCTION
Knowledge management (KM) has become one of the most important developments in the new business environment [27, 35]. It is observed that many firms either have a KM in place or are planning to develop one. According to the analyst firm IDC (International Data Corporation), business spending on KM could rise from $2.7 billion in 2002 to $4.8 billion in 2007 [4]. This is not surprising that for the past few years surveys of Delphi Group have found KM and electronic commerce to be at the top of their strategic initiatives [18].
Even though firms have deployed KM, with mixed success, for employees to access, share, and apply knowledge using KM systems (KMS), it is understandable, when confronted with a new problem that they look to new decision-making methods for guidance. Many employees have tried using KMS to improve their tasks [25]. Some researches have focused on relationship between KMS usage and trust in them [16]. The emphasis of other studies is on the relationship between KM diffusion and perception variables [32]. Nonetheless, most studies have not investigated how employees can use knowledge to improve their satisfaction and performance.
Given these general arguments for the relationship between KMS usage and satisfaction/performance,...