Knowledge Management Practices Among Librarians: Tracing the Missing Link

Abstract

The study investigates knowledge management practices among librarians, focusing on the absence of KMPs in academic libraries. Many young graduate librarians struggle to secure white-collar jobs where they can apply their tacit knowledge and expertise to enhance library practices. The inability to share insights, experiences, and skills impedes professional development in the library field. Consequently, this study aims to identify the root causes of these gaps in KMPs among librarians. Using a quantitative research approach, surveys were conducted across various university libraries in Nigeria and South Africa. The findings underscore the importance of librarians sharing their tacit knowledge and experiences to improve daily library operations and user services. Various knowledge management tools, such as database management systems, web portals, electronic document management systems (EDMS), management information systems, and barcode readers, support librarians' activities. However, several obstacles hinder the effective implementation of KMPs among librarians. To address these challenges, the study recommends strategies for reskilling librarians to enhance their knowledge, skills, and experiences for optimal library practices. It emphasizes the importance of governmental and organizational support in providing essential facilities for quality service delivery. Furthermore, policy adherence should be prioritized to eliminate barriers preventing the implementation of KMPs in university libraries.