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Communicating as Professionals Terry Mohan, Helen McGregor, Shirley Sounders and Ray Archee Thomson Learning Southbank 2004 415 pp. ISBN 0170114198 A$65.00, paperback
Keywords Library management, Personal development
Review DOI 10.1108/00242530610649648
Communicating as Professionals is an extensive revision of the well-known text, 'Communicating! Theory and practice', and was written specifically for professionals and students of various professions. It is not only intended as an undergraduate text but also a source of skill/knowledge updating for practising professionals.
The authors list the key concepts that they consider basic to the text:
* Communication is primarily about process and relationships, rather than merely expression;
* Communication genres and protocols are socially and culturally produced;
* The receiver-centred, rather than the...