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Confessions of a Civil Servant: Lessons in Changing America's Government and Military. Bob Stone. 2003. Lanham, Md.: Rowman & Littlefield Publishers, Inc. 193 pages.
Confessions of a Civil Servant is Bob Stone's overstated retirement legacy that summarizes his 24-year Pentagon career. During that time he championed unpopular causes, unappreciated campaigns, and counterintuitive initiatives that were associated with various quality movements to improve customer satisfaction, reduce waste, and improve processes in the Department of Defense and the federal government. Tom Peters' eloquent foreword describes him as an individual who "irritated most everyone in his hierarchy," which led him to his final position in government to lead former Vice President Gore's effort to "reinvent government."
Confessions of a Civil Servant is not a confession, because the word "confession" implies remorse and there is very little in this book....