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COST-JUSTIFYING USABILITY. Randolph G. Bias and Deborah J. Mayhew, eds. Boston, MA: AP Professional (Academic Press), 1994. 334 pages, including index. $44.95.
"Good usability of computer products is not a luxury; customers are unequivocal in their call for more usable products."
According to Randolph G. Bias and Deborah J. Mayhew, the purpose of Cost-Justifying Usability is to give the software development manager information on how to make the business case for incorporating much-needed usability engineering in the product-development cycle. If you are in the process of having to justify usability testing and have some time to devote to serious study, I would recommend that you read this collection of papers written by expert usability engineers, including Jakob Nielsen....