Content area
Full Text
Introduction
As the society and its economic patterns have evolved from the heavy-industrial era to that of information, in terms of providing new products and services to satisfy people's needs, organizational strategies have changed too. In effect, corporations have altered their organizational and managerial structures, as well as work patterns, in order to leverage technology to its greatest advantage such as e-banking services. Economic and technology phenomena such as downsizing, outsourcing, distributed architecture, client/server and e-banking, all include the goal of making organizations leaner and more efficient. However, information systems (IS) are deeply exposed to security threats as organizations push their technological resources to the limit in order to meet organizational needs (Dhillon, 2001; Dhillon and Torkzadeh, 2006).
Although the area of e-banking has only appeared in IS literature since the mid-1990s, there is a lack of research into e-banking security adoption and associated organizational issues, especially in the Greece context. There is also a lack of case studies reporting the actual experience of organizations in implementing e-banking security, particularly. As e-banking is an IT product for development, this gap in the research poses some problems for banks, especially those that currently develop e-banking security because the limitations in relation to this area usually mean difficulties in planning and developing e-banking security measures and controls.
The use of new distribution channels such as the internet increases the importance of e-banking security because it becomes sensitive to the environment and may leave organizations more vulnerable to system attacks. Although there are many approaches to security as a whole (for example, checklists, risk analysis, formal methods and soft approaches - Backhouse and Dhillon, 1996; Siponen, 2001) whose value is evident - there is a belief that security can be more efficiently managed if the focus goes beyond technical-oriented solutions (James, 1996; Siponen, 2001; Dhillon and Torkzadeh, 2006).
E-banking can not only provide enormous benefits to consumers in terms of ease and cost of transactions, but it also poses new challenges for banks in supervising their financial systems and in designing and implementing necessary security measures and controls. In doing so, understanding security communication in e-banking issues is important for senior management because it would help them improve their approach to security e-banking security. This article addresses this...