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Essentials of Knowledge Management Bryan Bergeron. 2003. Iioboken, NJ: John Wiley & Sons, Inc. [ISBN 0-471-28113-1. 208 pages, including index. $29.95 USD (softcover.)]
Essentials of knowledge manageent provides plentiful detail about how to handle knowledge management (KM) initiatives within an organization.
Author Bryan Bergeron does a good job of orienting the busy reader to the content, so that you can pick and choose what you need. The overview chapter, for example, distills 15,000 years of progress in KM into a very readable six pages.
Graphics and interesting quotes sprinkled throughout the book not only add visual interest, but also reinforce the information in the text, which covers the gamut from defining KM to implementing the system to measuring quality once you've implemented a KM system. Each chapter orients you with a section on key concepts and summary of ideas and provides excellent examples to illustrate the points.
The book separates the KM initiative from process re-engineering, making the topic less overwhelming to a lay audience. Bergeron states that even though KM initiatives often result in process...