Content area
Full Text
ABSTRACT:
Objective: Today, workplace stress is a real scourge that has serious individual, organizational, social and economic consequences. The study aims to determine the prevalence of the three dimensions of burnout among health professionals in three cities in Morocco. Methods: This is a cross-sectional survey carried out mainly in three cities: Casablanca, Rabat and Kenitra. Among the 100 survey sheets, 83 respondents, including 16 general practitioners (19%), 29 specialist doctors (35%), 18 pharmacists (22%) and 20 nurses (24%). In our study, we used and the French version of the Maslach Burnout Inventory, which includes three scales: emotional exhaustion, depersonalization, and reduced personal accomplishment. Results: The indices calculated by Cronbach's alpha are very important for emotional exhaustion (a = 0.83), depersonalization (a = 0.67) and personal fulfilment (a =0.74). The results of the Maslach Burn out Inventory show that 33 (40%) of healers with a very high average score of 25.39 of emotional exhaustion. A level of depersonalization was found in 28 (34%) of the respondents, with a high average score of 8.65, while 5 (6%) healers with a low level of personal achievement. According to the variance analysis, there was a strong relationship between gender and the average personal achievement score (p=0.00), with a slightly high score among women at the level of emotional exhaustion. In regard to labour conflict and credit, there was a significant link with the three dimensions of MBI (p=0.00). Conclusion: Burnout is a real problem that affects the health professionals. Our study confirms this pathology by the prevalence of the three dimensions of Maslach. Our results call for the interest of a prevention program at different levels.
KEYWORDS: Burnout, Health professionals, Maslach, Morocco.
INTRODUCTION:
According to Lazarus and Folkman, psychological stress is defined as the subject's perception of an environment that threatens, exceeds the person's adaptive resources and compromises his well-being [1]. Work has long been considered a source of stress and many occupational stressors are known: overwork or lack of work, physical danger, organizational or interpersonal conflict, and family occupation could limit only a few of them[2,3, 4].
Some stressors are specifically related to the health function, such as the need to make vital decisions based on ambiguous information. The risk of error with serious consequences, contacts with...