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IRELAND
Over 3,400 consumer complaints were handled by the Food Safety Authority of Ireland's (FSAI) Advice Line in 2017, with over a third of those relating to complaints of unfit food. Overall, the 2017 complaints saw an increase of 6% on the 3,200 reported in 2016, with the number of complaints relating to non-display of allergen information up significantly at 42%. A considerable increase was also noted among complaints relating to incorrect information on food labels at 17%.
The FSAI said the majority of consumer concerns relating to allergen information included a variety of non-compliance issues, such as a lack of allergen information available in restaurants; confused messages regarding the presence of particular allergens in food; lack of awareness by food businesses of the legal requirement to display allergen information; allergens not highlighted on a food label; and allergens present in a food, but not...