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Green Practices and Customer Evaluations of the Service Experience: The Moderating Roles of External Environmental Factors and Firm Characteristics
Jiang, Wei; Wang, Liwen; Zhou, Kevin Zheng.
Journal of Business Ethics: JBE; Dordrecht Vol. 183, Iss. 1, (Feb 2023): 237-253.
DOI:10.1007/s10551-022-05044-x
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