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Hard Landing: The Epic Contest for Power and Profits that Plunged the Airlines into Chaos, by Thomas Petzinger, Jr. Published: Times Business, New York.
Author's Credentials: Former Baggage handler for United, now editor and reporter for The Wall Street Journal
Thesis: Behind the commonplace routine of airplane flight today were decades of pandemonium, trauma, and confrontation
Scope: Kitty Hawk to Herb Kelleher
File Under: Flying, the art of conquest
Reason to Buy/Read: The engrossing explanations of how the airlines started, ran,...