The Impact of Exercised Responsibility, Experience, Autonomy, and Role Ambiguity on Job Performance in Public Accounting*

The major investment for accounting firms is in human capital. The personal attributes of the professionals employed and the conditions under which they work lead to important consequences for the accounting firms, for the professionals themselves, and for those who rely on their work. Certain attributes and work conditions may lead to different levels of performance and various psychological states, which also may influence whether employees choose to stay with the organization. Research on job performance in public accounting has been selective in scope. Subsets of variables such as experience, autonomy, role ambiguity, and job performance have been studied, but there have been few studies integrating the variables into comprehensive models, and even fewer that have done so in a public accounting setting.

This study develops and tests a comprehensive model that integrates the traditional variables listed above, and also introduces an additional exogenous variable. The additional variable, exercised responsibility, is one of four factors in the Ascription of Responsibility Questionnaire (ARQ) (Hakstian et al, 1986). The ARQ which includes biographical and attitudinal variables, was developed to capture people's willingness to ascribe responsibility in specific and diffuse ways. The exercised responsibility scale uses biographical items to measure the extent to which a person has exercised authority. In this study, the scale is shown to be important in terms of model specification and has a strong positive relationship with auditor job performance. The introduction of exercised responsibility into an integrated model of exogenous and endogenous variables contributes to the understanding of job performance in a professional setting.

Below, we first review the literature and develop hypotheses for the variables of interest. The study's sample, measures, and data analysis methods are then described. This is followed by a presentation and discussion of the results, including implications for management practice and future re search.

THEORY DEVELOPMENT AND HYPOTHESES

For purposes of this study, exercised responsibility, experience, autonomy, and role ambiguity are considered important personal attributes and work conditions for auditors. Job performance is the work outcome of interest. This section discusses each concept and develops related hypotheses.

Job Performance

For any occupational group, performance on the job is an important work outcome. In the case of auditors, job performance relates to the quality of audits. Poor performance may...