Kemahiran Komunikasi Interpersonal Ekspresif: Mencipta Guru Bahasa Indonesia Yang Penyayang

Abstract

The aim of this study is to examine Teachers’ Expressive Interpersonal Communication Skill (TEICS) in teaching-learning process of Indonesian classrooms. The focus is on teachers’ interpersonal communication when the teacher begins the lesson, explains the lesson, and ends teaching-learning process. It is a case study which applies a qualitative approach involving five teachers of Indonesian subject. Data are collected by observational method, interview, and document analysis. Data are analyzed thematically by using NVivo. In general, the results of analysis showed that the teachers applied TEICS when they began the lesson, explained the lesson, and ended teaching-learning process and had different patterns of expressive interpersonal communication (EIC). However, the purpose is similar, that is, to develop students’ learning attitude and enhance the students’ understanding of the lessons. The finding indicates that when the teachers began teaching, EIC used are greeting, complimenting, and criticizing the students. During while-teaching, it is also found that teachers used EIC such as complimenting and giving feedback, mock-praising, threatening, and accusing the students. Furthermore, when the teachers are about to end the teaching-learning process, the EIC used are criticizing, accusing and greeting students. In conclusion, TEICS is not optimally used in the teaching-learning process in Indonesia because there are still negative EIC being employed by the teachers like criticizing, threatening, accusing, mock-praising, and alluding the students.

Alternate abstract:

Kajian ini bertujuan mengkaji kemahiran komunikasi interpersonal ekspresif guru (KKIEG) ketika proses pembelajaran dan pengajaran (P&P) bahasa Indonesia di dalam bilik darjah ketika guru memulakan P&P, semasa P&P, dan ketika guru menutup P&P. Kajian ini ialah kajian kes yang menggunakan pendekatan kualitatif yang melibatkan lima orang guru yang mengajar subjek Bahasa Indonesia.Teknik pengutipan data yang digunakan ialah pemerhatian, temu bual, dan analisis dokumen. Data dianalisis secara tematik menggunakan perisian NVivo. Secara keseluruhan, data kajian menunjukkan KKIEG ketika memulakan, semasa, dan menutup P&P menghasilkan pola yang berbeza, tetapi mempunyai matlamat yang sama, iaitu untuk membentuk sikap belajar murid dan untuk memantapkan penguasaan bahan pelajaran murid. Dapatan kajian menunjukkan ketika memulakan proses P&P, guru menggunakan komunikasi interpersonal ekspresif seperti memberi salam, memuji, dan mengecam murid. Semasa P&P guru menggunakan komunikasi interpersonal ekspresif memuji dengan alasan, memuji dengan sopan santun, mengecam, menyindir, mengancam dan menuduh murid. Ketika menutup P&P pula, guru menggunakan komunikasi interpersonal ekspresif seperti mengecam, menuduh, dan memberi salam kepada murid. Kesimpulannya, KKIEG belum mencapai tahap maksimum kerana ketika proses P&P, sama ada memulakan, semasa dan menutup P&P masih terdapat KKIEG yang tidak sesuai digunakan seperti ekspresif mengecam, mengancam, menuduh, tidak memuji dengan sopan santun, dan menyindir murid.