Abstract

The emerging Industry 4.0 technologies that are impacting the global economy also represent an extraordinary opportunity to increase customer value in the service sector. Indeed, the ongoing Fourth Industrial Revolution differs from previous technologies in three main ways: (1) technological developments overcomes humans’ capabilities such that humans or even companies are no longer controlling technology; (2) customers embrace life in new technology-made environments, and (3) the boundaries between human and technology become to be blurred. This document explains these novel insights and defines the key AI-related concepts linked to each of these three distinctive aspects of Technologies 4.0 in services.

Details

Title
Key concepts in artificial intelligence and technologies 4.0 in services
Author
Belk, Russell W. 1 ; Belanche, Daniel 2 ; Flavián, Carlos 2   VIAFID ORCID Logo 

1  York University, Russell W. Belk Schulich School of Business-York University, Toronto, Canada (GRID:grid.21100.32) (ISNI:0000 0004 1936 9430) 
2  University of Zaragoza, Department of Marketing Management and Market Research, Faculty of Economy and Business, Zaragoza, Spain (GRID:grid.11205.37) (ISNI:0000 0001 2152 8769) 
Pages
1-9
Publication year
2023
Publication date
Mar 2023
Publisher
Springer Nature B.V.
ISSN
18628516
e-ISSN
18628508
Source type
Scholarly Journal
Language of publication
English
DOI
https://doi.org/10.1007/s11628-023-00528-w
ProQuest document ID
2785486384
Copyright
© The Author(s) 2023. This work is published under http://creativecommons.org/licenses/by/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.