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Lucent Technologies Inc.'s enterprise spinoff company last month gave itself a new name and a product direction for its core call centre and unified-messaging products.
The company will be called Avaya Inc. It is headquartered in Basking Ridge, N.J., where Lucent's core voice-switching business is located.
With Avaya beginning as the U.S. leader in call centre equipment but battling Nortel Networks in a tight market-share race, Avaya President and CEO Don Peterson announced a strengthening of the company's partnership with customer relationship management software vendor Siebel Systems.
The goal is to integrate Siebel Systems Inc.'s eBusiness Applications with Avaya's call centre hardware...