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Making Knowledge Visible: Communicating Knowledge through Information Products Elizabeth Orna Gower Publishing Aldershot 2005 212 pp. £29.95 (soft cover) ISBN 0566085631 Keywords Knowledge transfer, Libraries, Information Review DOI 10.1108/14684520510638151
With this book, Elizabeth Orna has introduced the term "information products" to the discipline of information and knowledge management. It is not a new concept; indeed, it could be argued that it is as old as the oldest manuscripts, but used in the context intended by Orna it is an original contribution and one that merits considerable attention.
Her argument is that it is only through information products (IPs), such as books, reports, email messages, spreadsheets, videos, web sites, and I suppose webcasts, that information is communicated by an organisation. The communication is either internal, for the better use of information by all the workforce, or external, to inform customers and external stakeholders about what the organisation is doing or intends to do (though Orna excludes advertising from her definition of an IP). So, although librarians...