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Measuring the User Experience Tom Tullis and Bill Albert. 2008. Morgan Kaufmann (http://www.mkp.com). 336 pages. ISBN: 0-123-73558-0
GSQE Body of Knowledge area: Quality Analysis Tools
User experience refers to all aspects of someone's interaction with a product, application, or service. It's an experience that can be measured and should be measured to help a business determine where one stands relative to the competition and then help pinpoint where one can focus improvement efforts.
Measuring the User Experience is a how-to guide where...