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ABSTRACT
The success m-government services implementation can be, only if significant engagement between the government and its people occurred. Attaining adoption of m-government services by people is a serious challenge. To fill this gap, this study developed a research model to investigate the major factors affecting users' intention to use m-government services. A quantitative research approach was utilized. Data was collected using a survey questionnaire. The results discovered that users' awareness was significant to positively affect user's perceived usefulness, as well as, perceived ease of use, but not perceived cost, nor perceived risk. User 's mobile experience leaves positive influence on user's perceived usefulness as well as perceived ease of use, and failed to affect perceived risk. Perceived ease of use increases perceived usefulness, but not perceived risk; perceived cost leaves positive effect on perceived risk. Each of perceived usefulness, perceived ease of use, perceived cost, and perceived risk were significant determinants on intention to use m-government services. This study adds to the literature review in the field of m-government, hypothesized potential effect of several factors, and discovered what influences peoples' intention to use m-government. The role of uses' awareness of m-government services as well as their experience in using mobiles. The Saudi government is advised to increase the peoples' awareness about m-government services; guarantee the ease of using m-government, which encourage users to earn greater benefits from using such technology. The Government should pay a consideration to the m-government services' costs and user's feeling of risk. The Saudi government is advised to follow a secure mechanism.
Keywords: m-govemment, intention to use, technology adoption, mobile services, Saudi Arabia
INTRODUCTION
Mobile government (m-government) implementations can growth government's capability of control in the distant regions, especially in wide countries such as, in Saudi Arabia (Baabdullah et al., 2014). In Saudi Arabia, though there is an emerging tendency among the society towards the adoption of m-government services. Yet, there are limited studies investigating the major factors that influence the intention to use m-government in Saudi Arabia. Most of m-government studies have concentrated on its implementation in developed countries, where the mobile diffusion rate is faultless (Public Service, 2011). Other studies has focused on countries where m-government grow into an essential portion of the delivery of services, such...