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From a meeting with Mark Levy, head of employee experience at online vacation rental marketplace Airbnb, we talked about the role of culture in his organization and what they are doing to create such a success story.
Q: Mark, how does the culture of your organisation affect the business? Please give me a concrete example?
A: We define culture as our shared values and behaviours. Our mission and values were defined by our founders before they hired their first employee. We hire based on technical functional experience and skills as well as whether an individual has passion for our mission and would further our values. It's important that they possess both in order to be a good fit for our company.
Our culture is based on our mission of creating a world where anyone can belong anywhere. Our employee experience mission is to ensure our employees feel that they belong here at Airbnb. This inside-out strategy helps bring our mission to life, not just within the community, but in our offices too.
To sum it all up, our culture is what helps us to deliver on our business goals. It's what connects our employees, hosts and guests and it is what has helped us fuel our...