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Ouch! A pinch can hurt, especially if you aren't prepared to accept or share it. By using the Pinch Model for recognizing and managing conflict at the pinch point, you'll learn how to adjust your interactions and avoid hitting the crunch point.
What is pinch? It is a model for dealing with differences before they escalate into antagonism and regrettable behaviors. Pinch theory is based on the belief that all relationships, whether between two people or among a group, seldom proceed as planned or expected. The pinch model describes the cycle of typical interactions and suggests a strategy for recognizing and managing conflict at the "pinch point."
Because disruption occurs in all relationships, we need to be open to new information and change. Dealing with conflict is really about recognizing those disruptions (pinches) and readjusting expectations before they reach the point that readjustment is no longer possible-the "crunch point." Pinches are opportunities to build relationships. When you or another team member feels a pinch, action is needed to prevent the relationship from being damaged.
Phases in the Pinch Model
Figure 1 shows the phases in the pinch model, as described below:
* Data gathering and information sharing. The first phase in a relationship is gathering data, sharing information, and adjusting expectations. The data-gathering phase is usually not a conscious process. During this phase we learn about each other's likes, dislikes, attitudes, and behaviors. This reduces uncertainty about others and enables us to feel that we can predict others' behavior.
* Role clarity and commitment. In this phase we achieve an understanding about the role each person plays in a relationship. We settle into roles that are clear and defined and have a good feel for what is expected of others and ourselves. Although it may not be a conscious process, in this phase we each make a commitment to the group to act and interact in certain ways. This leads to stability in the group relationship.
* Stability and productivity. The stability that is brought on by role clarity and commitment leads to a productivity phase. Energy that was used to focus on relationships is now available to put into the task of solving problems. Each member knows what to expect and each person...