Document Preview Unavailable
THE RECOVERY PARADOX: THE EFFECT OF RECOVERY PERFORMANCE AND SERVICE FAILURE SEVERITY ON POST-RECOVERY CUSTOMER SATISFACTION
McCollough, Michael A. Academy of Marketing Studies Journal Vol. 13, Iss. 1, (2009): 89-104.You might have access to this document
-
Try and log in through your institution to see if they have access to the full text.
Log in through your library




