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Abstract: The hospitality industry has a high employee turnover rate compared to other industries. As the Australian hospitality industry continues to expand, this may be detrimental to the expansion. The hospitality industry relies heavily on its employees lives in countryside to ensure its success. Workers in the industry are often subjected to emotional and physical labour to ensure that the client's expectations are met. It is therefore important to investigate the skills required by workers to ensure success. As such, the aim of this paper was to identify negative leadership styles. More importantly, the aim was to identify the characters in a pseudo-transformational leader that may trigger workplace ostracism. This paper aimed to investigate literature around pseudo-transformational leaders and the impact they have on employees.
Keywords: Australia, Hospitality Industry, Leadership, Ostracism, Transformational
JEL: Z0, Z3
I.Introduction
Due to globalisation, the business world is experiencing rapid growth. Companies are faced with the challenge of keeping up with the changes while still being able to compete (Panjaitan, 2021). As such, the hospitality sector is undergoing tremendous stress. Just like most industries, the hospitality sector depends on human capital from countryside to have a competitive advantage. The human behaviours such as compassion, empathy, contentment, and warmth are present naturally inside them. Studies have illustrated that more engaged employees are essential for the success of the business (Singh, Subramaniam, Mahomed, Mohamed, & Ibrahim, 2020). Additionally, previous studies have identified managerial behaviour as playing a key role in influencing employees. As such, an organisation's success is heavily dependant on the role of the manager (Buil, Martinez, & Matute, 2018). As Australia is one of the most sought-after holiday destinations for tourists around the globe, there has been an increase in the number of luxury hotels. Unfortunately, Australia has not been immune to the challenges that come with growth. Hotels have been faced with managerial issues that have had an impact on the quality of customer service. For example, there was a case at one of the luxury brand hotels. The general manager at this hotel had communication issues with her subordinates, this had a detrimental impact on the environment in the organisation. As a result, the frustration levels of the employees were heightened and gave way to workplace ostracism....