Abstract

The informatization of the University Finance Office is developing rapidly, but still faces problems such as difficulty in consulting and inquiry. Teachers and students are often confused by the minor differences in numerous financial documents, so it is advisable to introduce intelligent financial customer service. This article endeavours to design an intelligent financial customer service system with artificial intelligence technology, which can provide college teachers and students with automatic, real-time and all-round intelligent customer service experience.

Details

Title
Research on Intelligent Financial Customer Service System of Colleges and Universities in the Era of Artificial Intelligence
Author
Yang Kunwei 1 ; Zhao Zeyi 2 ; Chen, Xiaoli 3 

 School of Computer Science, Shaanxi Normal University, Xi’an, 710119, China 
 Finance Office, Shaanxi Normal University, Xi’an, 710119, China 
 International Business School, Shaanxi Normal University, Xi’an, 710119, China 
Publication year
2021
Publication date
Jan 2021
Publisher
IOP Publishing
ISSN
17426588
e-ISSN
17426596
Source type
Scholarly Journal
Language of publication
English
ProQuest document ID
2618559998
Copyright
© 2021. This work is published under http://creativecommons.org/licenses/by/3.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.