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Jo Steen, 42, is HR director of Avis Rent a Car. Her team's systematic approach helped it to win the Xchanging Award for Excellence in Training in the Personnel Today Awards 2004
What does your role involve?
From a functional perspective, it involves the provision of a full HR service to the UK business. This covers recruitment, training, employee relations, talent management and organisational capability and design. I am also responsible for the overall strategy of the UK business as a member of the executive team.
What is your current major training project or strategic push?
Recently, we gained formal accreditation from Nottingham Business School for our front-line training scheme. It takes individuals from a front-line entry role to a manager in four years with university qualifications. In 2004, we...