Content area
Full Text
ABSTRACT
One of the main changes in modern consumer behavior has been the transition from a passive to an active and informed consumer. Internet enables customers to share their opinions on, and experiences with, goods and services with a multitude of other consumers. Online consumer reviews are used by prospective buyers of related products who are interested in obtaining more information from people who have purchased and used a product of interest. Word-of-mouth (WOM) is one of the most important information sources when a consumer is making a purchase decision as it is also a new trend of marketing. The arrival and expansion of the Internet has extended consumers' options for gathering product information by including other consumers' comments, posted on the Internet, and has provided consumers opportunities to offer their own consumption-related advice by engaging in electronic word-of-mouth (eWOM). eWOM can be defined as all informal communications directed at consumers through Internet-based technology related to the usage or characteristics of particular goods and services, or their sellers. The aim of this study is to assess the impact of, one type of electronic word-of-mouth (eWOM), the online consumer review, on purchasing decision of electronic products. This empirical study also focuses on the relationship between reviews and purchasing behavior. An instrument was prepared to measure the proposed constructs, with questionnaire items taken from prior studies but adapted to fit the context of e-commerce. The survey was applied to academicians in Tamil Nadu through internet. The data was analyzed using the SPSS package. The results show that consumer reviews have a causal impact on consumer purchasing behavior and they have an effect on choosing the products by consumer. Finally, the results and their implications are discussed.
Key words: Electronic Word-of-Mouth, Online Consumer Review, Internet Marketing, Consumer Behavior
INTRODUCTION
The arrival and expansion of the Internet has extended consumers' options for gathering product information by including other consumers' comments, posted on the Internet, and has provided consumers opportunities to offer their own consumption-related advice by engaging in electronic word-of mouth (eWOM). With the help of the Internet, information is no longer only controlled by news media or large businesses. The value of complex information goods is hard to assess because it is only possible to value...