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1. Introduction
The use of fintech, through improving and automating the delivery of financial services in technological innovations (Kuo-Chuen and Teo, 2015), is challenging traditional business models and altering various aspects of the financial system. Fintech can enhance customers' experiences with financial services by increasing transparency, cutting costs, eliminating middlemen and making financial information accessible (Lee and Shin, 2018; Zavolokina et al., 2016). With its great business value, fintech has been gaining traction in the financial industry. The total investment in fintech topped $8.3 billion the second quarter of 2019, which was an increase of 24% compared with the previous quarter (CB Insights, 2019). Fintech helps to create more diverse financial landscapes where customers can engage with a wide variety of innovative financial services such as payment technology, crowd funding, wealth management, insurance and block chain (Demertzis et al., 2018; Imerman and Fabozzi, 2020). As an important part of fintech trends, the concept of wealth management has seen considerable technological innovation and disruption in recent years, as the process generates investment advice and portfolio allocations for clients based on their investment preferences and characteristics by using sophisticated software with lower fees(Lee and Shin, 2018). The use of fintech in wealth management is growing in popularity not only with digitally native demographics but also with older wealthier clients because online/digital solutions have less limitations than in-person meetings with their financial advisors. Therefore, fintech is critical for wealth management (Imerman and Fabozzi, 2020).
Despite the great potential of fintech in wealth management, its value could not be sustained without continually serving its users. Customers' continued-use intentions have been emphasized to be a more critical factor to the success of information systems (IS) than their initial adoption (Zheng et al., 2013; Zhou, 2013; Zhou et al., 2018). The repeated and continued use of fintech is not only imperative for building customer commitment and loyalty but also essential for securing the return of investments in fintech (Bitner et al., 2002). Losing existing customers indicates the in-vain spending of money on acquiring customers (e.g. marketing and sales). It is reported that customer retention costs five times less than new customer acquisition (Bhattacherjee, 2001a; Nataraj and Rajendran, 2018). Although fintech has been deployed by financial institutions...