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Using the EFQM Excellence Model within Healthcare Author: Sue Johnson Publisher: Aeneas & Kingsham Press ISBN 0-9527912-8-5
DOI: 10.1108/14777270310474934
This book provides practical guidance for healthcare professionals on the European Foundation for Quality Management (EFQM) Excellence Model. The author describes the origins and the major components of the model.
The book describes how the model can be applied to healthcare and indeed provides many examples from secondary and primary care in the United Kingdom and other European nations where tangible benefits have been achieved by application of the EFQM Model.
The underlying philosophy of the...