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Why I Hate Flying: Tales for the Tormented Traveller Henry Mintzberg Texere 2001 ISBN 1-587-99-063-6 L9.99
Keywords Travel, Air transport
They dominate the headlines while they dominate the sky. Meanwhile, the huge man next to you in "sardine class" is dominating your armrest, you cannot tell if your midday meal is chicken or tofu, and they've already made you three and a half hours late, further delays notwithstanding. They, of course, are the airlines on which we rely to transport us around the world for business and pleasure and to visit our families. In most cases, we have no choice but to submit ourselves to their expensive mercy - and choices between airlines in these days of mega mergers are shrinking faster than legroom in Economy.
While anyone who travels even infrequently knows the strains of the flying experience, frequent flyer, frequent author and strategic management expert Henry Mintzberg has pegged it in Why I Hate Flying: Tales for the Tormented Traveller. Droll and highly insightful, Why I Hate Flying spoofs the management practices of airlines and airports, allowing us to smile wryly - and nod knowingly - at the madness, inconsistencies, and downright unbelievable behaviour that we all subject ourselves to every time we fly. Every aspect of air travel is covered in this irresistibly irreverent volume, from the myriad delights of in-flight catering to the joys of touching down...