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Online consumer complaint forum Akosha has seen a 41% rise in telecom related queries in 2014. The queries basically span from VAS problems, network issues to DND issues. We spoke with Vishrut Chalsani, Co-Founder and VP- Enterprise Solutions, Akosha, to know the reasons for the rise and the solutions in sight for them.
Voice&;Data;: What type of queries do you receive when it comes to the telecom sector?
Vishrut Chalsani: On our platform we receive consumer queries which can further be segregated into general enquiries, feedback and complaints. The queries from the telecom sector typically deal with network issues, VAS troubles, data plan related queries, billing issues, delay in activation, DND issues, complaints related to mobile number portability, feedback for service providers, etc.
Voice&;Data;: Year 2014 saw a 41% rise in telecom related queries, what are the reasons for such a rise?
Vishrut Chalsani: Telecom has constantly emerged as one of the top sectors experiencing constant queries owing to the growing number of mobile usage and inevitable presence of mobile networks for ascertaining connectivity.
Almost 78% of the Indian population uses SIM cards and there is a huge subscriber base for telecom services, especially as mobile devices become more affordable for the masses....