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How we're tackling frivolous website-accessibility lawsuits.
We began hearing about legal threats against credit unions almost two years ago. The charge seemed absurd: that credit unions were putting up barriers to some members by failing to comply with the Americans with Disabilities Act (ADA).
You would be hard pressed to find organizations more service-oriented and inclusive than financial cooperatives. So the notion that our industry would exclude some of our most vulnerable members is an anathema to everything the credit union movement stands for.
Furthermore, credit unions want to comply with all parts of the ADA, but they don't know how because the law offers no guidelines for having an ADA-compliant website. No wonder this is such a vexing issue for credit unions. Imagine being falsely accused of something that damages your reputation and questions your values, but no one in government has taken the time to write the rule book.
Finding...