Content area
Full text
CRM upgrade adds integration, process management tools.
SAN JOSE - Amdocs, owner of the Clarify software line, this week is announcing its first upgrade of the oncepioneering CRM suite.
ClarifyCRM 11 will include a new integration gateway process manager and support for thin clients, aimed at making it easier for companies to deploy Clarify software and link it to their other systems,Amdocs says.
Clarify was an early leader in the CRM market, but faded from view during the period it was owned by Nortel. When Nortel announced plans to buy Clarify for $2.1 billion in October 1999, Clarify was No. 2 in market share behind Siebel Systems. Today it's No. 11, according to AMR Research.
Amdocs, which bought Clarify for $200 million in November 2001, wants to regain some of that lost market share.
"We have our eye on No. 1," says Dror Pockard, Amdocs' Clarify division president.
Amdocs also makes billing and order
management software, primarily for telecom companies. The company...