Aspect puts OLE and ACD to work on call center reports

A leading supplier of automatic call distributors has combined OLE with its own ACDs' connectivity to LANs and WANs to create a new reporting application equally accessible to managers inside and outside the call center.

The new CustomView ReportWriter and ReportRunner from Aspect Telecommunications, Inc enables users to combine tracking data on 800 calls with information from enterprise databases and present them in the text and graphical formats of their choice.

Since ReportWriter is an OLE 2.0 container application, users can import OLE objects such as graphics and edit them within ReportWriter, liberating call center reports from the frozen formats typically imposed...