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What went wrong, and how can organizations prevent themselves from falling into the same trap?
The breakdown of Kentucky Fried Chicken's supply chain in the United Kingdom in February 2018 provides a cautionary tale about hidden vulnerabilities in supply chains that all organizations should note.
Two-thirds of KFC's nearly 900 UK locations were affected by the breakdown, which led to shortages of chicken, gravy, and many other supplies. Two months after the initial crisis, less than half of the locations were serving a full menu, according to HuffPost UK.
The situation has been more than just a PR and logistics nightmare for company executives. KFC's parent company, Yum Brands, reported on May 2 that the supply chain problems would negatively affect earnings.
What went wrong, and how can organizations prevent themselves from falling into the same trap?
The key breakdown in the KFC supply chain centered around the food chain's recent switch from a specialty food distributor to a mega-freight forwarder, which, like many third-party logistics (3PL) companies, owns very few...