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The old "IT glitch" was reportedly the cause of British Airways' multi-continent check-in delays on Monday. Angry travelers waited in check-in queues for hours while the airline fell back on the old school method of handwriting records, boarding passes and baggage labels.
British Airways has been rolling out a new check-in system since last year; a BA spokesperson described the check-in delays as "teething problems."
At first, BA claimed the glitch causing check-in delays was not a worldwide problem, but a "patchy" problem. While the glitch in the check-in system affected more than people in the U.K., travelers took to Twitter to complain about long delays in at least San Diego, Chicago, Atlanta, San Francisco, Rome, Las Vegas, Phoenix, Vancouver, the Bahamas, D.C., Seattle, Zurich, and Mexico City.
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