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Business continuity is about the enterprise's ability to respond effectively to the unexpected - whatever it is.
Within minutes of the first plane crashing into the World Trade Center on September 11, 2001, more than 200 organizations began declaring disasters with their business continuity and disaster recovery service providers. Hundreds more put their recovery plans in motion using internal resources.
The research group of Gartner's CIO Community, Executive Programs, worked with seven organizations in New York and Washington, D.C. affected by the attacks, and analyzed data from the 230 organizations that participated in a business continuity readiness survey, conducted after September 11, to discover the lessons learned.
The first finding is that all aspects of your business continuity plans need to be re-examined in light of the events of that day.
Start with planning to protect your human assets. You need to always know where your people are. Then you need to get people back to work as soon as they are ready, while seeking to...