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This is the fourteenth year C@LL CENTER Solutions(TM) magazine brings you its "Top 50" Teleservices Agency Ranking. In this issue, we're presenting the "Top 50" inbound portion of the ranking. (The outbound portion of the ranking was highlighted in the March 1999 issue.) Since its inception in 1986, our "Top 50" ranking has been used as the benchmark for choosing largecapacity/sized teleservices agencies.
Ranking Basis
Since the basis of our ranking is company size, C@LL CENTER Solutions" uses a measurable, thirdparty-verifiable aspect of teleservices to arrive at our list of the "Top 50" agencies: the number of minutes each agency was billed by each of its phone companies for telephone service for 12 months, encompassing November 1997 through October 1998. We have found this to be an accurate and reliable reflection of the amount of teleservices each agency does, and therefore, provides a true reflection of its size.
Qualification Criteria
To qualify for inclusion in this year's "Top 50," the agencies had to answer a questionnaire detailing the nature of their business and listing their number of billable minutes between November 1997 and October 1998. The questionnaire had to be verified with the signature of each agency's president/CEO. In addition, each agency had to submit a letter of verification from each of its telephone service providers certifying the number of minutes for which it billed the agency during the designated period. (Our...