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Facing fervid competition, an ever-changing marketplace and customer demands for anytime-- anywhere decision making, California Bank & Trust has added check image recovery to its online internally developed CalBank Network cash management product.
Digital document imaging-one of the industry's most popular technologies-grants commercial customers of the San Diego-based bank round-the-clock account access, allowing them greater ease in monitoring and managing their accounts.
"It brings that single access window to the bank for all but just a handful of our cash management needs," said Michael Campbell, senior vice president and manager of the corporate services group at CB&T, a subsidiary of Zions Corp., an $18.5 billion bank holding company. "It allows convenience, efficiency, and [provides] more information through a single access point. It allows us to provide more of what we like to call physical evidence of their activity."
Typically, customers waited for banks to send or fax statements to reconcile their accounts. "Before we couldn't give them that information as quickly," said Campbell.
Now the CalBank Network lets commercial customers obtain statements electronically as soon as the bank has originated them.
Check imaging will...