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Customer Inter@ction Solutions® starts 2004 with a CEO Spotlight interview with Telephony@Work's CEO and chairman of the board, Eli Borodow.
CIS: What is your company's specialty and mission statement?
EB: Telephony@Work's mission has always been to drive the democratization of contact center technology with software that unifies all communications channels -phone, fax and Internet - while eliminating the traditional costs, risks and delays associated with the services-driven approach on which "traditional" vendors have built their business models. The corollary to that, owing to our roots as a vendor of systems for top-tier carriers, is that we also empower technology centralization for multisite operations - with carrier-grade reliability and scalability. The unprecedented number of awards we've won and the phenomenal traction we've seen among top-tier accounts over the last few years is a testament to the market demand for these benefits.
CIS: What is Telephony@Work's market positioning?
EB: While we're probably still best known as the category leader in contact center software for hosted-services providers like MCI, we've worked diligently over the last few years to earn unique validation at scale among contact centers of all sizes, particularly those that want to unify geographically distributed operations with IP-based infrastructure.
From the perspective of those distributed contact centers, our comprehensive CallCenter@nywhere solution empowers their organizations to deploy...