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For financially-strapped mobile data provider Clearwire, bankruptcy is an outcome that chairman and interim CEO John Stanton has called "an ugly option". In an effort to cut costs and avoid that ugliness, Clearwire announced that it has signed a deal to outsource all day-to-day customer care to business process outsourcing (BPO) company Teletech.
The deal can be seen as an expansion of existing agreements with Teletech. Roughly 700 Clearwire employees, based in Las Vegas and Florida, will immediately transfer to Teletech, which is based out of Englewood, Colorado. Clearwire will retain about 180 customer care employees between the two locations to handle various back office activities including operations and workforce management.
Clearwire reported 6.15 million subscribers as of Q1, but many...