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Abstract
Cogeco Cable's call centres, located in Trois-Rivieres, Quebec and Burlington, Ontario were awarded the Highest Customer Satisfaction in the Telcommunications / TV Industry Award, and the FCR and/or Csat Improvement Merit Award, which recognizes the best improvement in first call resolution (FCR) and/or customer satisfaction (Csat) greater than 8% over the previous year. Cogeco Cable will be accepting the awards at the SQM Summit on November 28, 2007 in Toronto. For 2006-2007, Cogeco Cable was selected out of 300 companies after the SQM surveyed between 200 to 400 customers of each company one to three days after calling the contact centre.