Content area
Full Text
Headnote
APPlication service providers Audio Talk and eFusion try to ease 'Net-based customer service.
If the idea of adding voice capabilities to your e-commerce Web site sounds too complicated, you might want to check out what AudioTalk Networks and eFusion have to offer.
The companies are application service providers (ASP) offering business users an easy way to let consumers talk to customer service agents over the Internet.
"There are plenty of companies out there offering users Web-enabled tools that support voice or...