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Vodacom, South Africa's leading mobile operator with 25 million subscribers, has launched the nation's first visual voicemail service, powered by Comverse and available to iPhone users.
Visual voicemail makes voicemail more convenient and attractive for users, who no longer need to dial in for their messages. Instead, a glance at the phone's inbox shows all relevant information about a message, such as date, time, sender and length. The user then clicks on any message to hear it and can listen to messages in any order.
By using visual voicemail, recipients retrieve voice messages quicker and are more likely to return calls. Callers also are encouraged to leave more messages because they...