Content area
Full Text
Following a year in which it took heat over its response to prolonged blackouts, Consolidated Edison Inc. enjoyed a sunny assessment in J.D. Power and Associates' annual survey of business satisfaction with electricity service.
New York City-based Con Edison is the dominant utility in Westchester County.
Among 14 large utilities in the East, Con Edison ranked fifth for business customer satisfaction.
In 2006, Con Edison was next to last in the East, ahead of the Long Island Power Authority (LIPA) which again lagged its regional peers in this year's study. LIPA ranked next to last nationally this year.
J.D. Power indicated that utilities nationally achieved record highs this year for business customer satisfaction, despite price increases. According to J.D. Power...