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From Consumerist.com
1
AOL REFUSES TO CANCEL CUSTOMER'S ACCOUNT
Vincent Ferrari called to cancel his AOL account, and a 20-minute battle with the customerservice rep ensued. Little did AOL know Vincent recorded the call, and it became an internet hit that spread to radio and TV. AOL publicly apologized and revamped its call centers to make canceling easier. Subsequently, AOL began to hemorrhage subscribers at record levels.
2
COMCAST TECH FALLS AS LEEP ON CUSTOMER'S COUCH
Brian Finklestein recorded a Comcast tech asleep on his couch while waiting on hold with HQ. The video spread across the web and onto national TV. Comcast apologized and sent a crack team of seven technicians to solve Brian's problem. It took them five hours. And the sleeping technician? Unceremoniously dumped. Which is a little sad, since it was HQ who had him on hold for so long.
3
BOA EMPLOYEE SINGS U2 COVER ABOUT MBNA MERGER
Ethan Chandler covered U2's "One" at a company lunch to pep up the troops about the 2005 merger with MBNA. At the time, the employees were kept in the room by the open bar, but the internet watched in rapture. Thanks to the video's popularity, Universal Music may be suing Ethan, and Bank of America affirms its identity as a major toolshed.
4
SONY RECALLS POTENTIALLY EXPLODING BATTERIES
Sony and all the major laptop makers launched the largest product recall in the history of mankind after it was found that certain Sony batteries could combust while in use. Several incidents were documented and distributed online before the recall launched. In one, a hunter's laptop went off while sitting on a box of ammunition in his truck, forcing him to dive for cover as the truck spewed live rounds in every direction.
5
BAUSCH & LOMB RECALLS CONTACT-LENS SOLUTION
B&L withdrew popular lens-cleaning...