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Convergys, a provider of customer care and billing services, announced July 16 that it will acquire voice systems provider Intervoice for $335 million. The deal was targeted to officially close by the end of August.
Mike Betzer, senior vice president of relationship technology management at Convergys, says the choice to buy Intervoice rather than to forge a partnership with it was all about long-term commitment and stability. "Customers want to be able to buy products from strategic partners and suppliers they can count on for years and years," he says. "Partnerships could get dicey. We believe there is a tremendous amount more synergy by owning the assets.
"By integrating Intervoice's complementary speech automation, Web selfcare, and mobile applications, Convergys will be able to offer a comprehensive array of automated and live agent services," he continues. "Intervoice's products and services portfolio provides [Convergys] with an...