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TELECOMWORLDWIRE-25 May 2001-CSG and Athene team for CRM solutions (C)1994-2001 M2 COMMUNICATIONS LTD http://www.m2.com A partnership has been formed between CSG Systems and Athene Software in order to supply customer relationship management (CRM) tools to Communication Service Providers. Under the terms of the agreement Athene will integrate its APT Churn and APT Profitability solutions with CSG's CCS/ACSR, CSG.net and CSG NextGen customer care and billing solutions. According to both companies, the new CRM tools available are able to predict customer behaviour and pro-actively recommend actions to prevent customer defections and maximise revenues. No pricing information was revealed. ((Comments on this story may be sent to [email protected]))